I recently perchased a pair of cowboy boots for my son. This would be the 4th pair we have bought at double M. He had them for less than a month,when the bottom started to come apart and the heel had a hold through it. I took them back with the receipt. I was hoping to exchange them for another pair. The clerk had major attitude problem. Said she didn't believe that we bought the boots there. Even presented with the receipt. I told her that I was not looking for the money back,just to exchange the boots. The clerk went on about how my son must have lived in these shoes. How often my son wears his boots is none of her concern. The sole coming off the boot and hole through the heel had nothing to do with how often he wears them. It was a factory defect and would like another pair. The clerk gave us another pair after I had asked to speak to someone else. I will not be returning to this store again. So rude. Unnecessary. I will from here on out go else where and my family and friends!!!
huge selection of boots family owned so the know the product
Great service
Bought boots and went to the rodeo! Great experience.
Been going here for years! My favorite place!! Amazing clothes, jewelry, and belts! Huge, fantastic selection of boots!! Friendly staff. Very clean. Fantastic store, I'd recommend it to anyone!
Double M Western Store is a US Clothing Store based in Ballston Spa, New York. Double M Western Store is located at 678 NY-67, Ballston Spa, NY 12020, USA.
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